Ebene News – CA – Statement by the Taxpayers’ Ombudsman Regarding the Service Provided by the Canada Revenue Agency on Emergency Benefit Programs

OTTAWA, ON, Dec Feb. 22, 2020 / CNW / – Today Canada’s New Taxpayer Advocate François Boileau issued the following statement on the response of Canadians to the service provided by the Canada Revenue Agency (CRA) on emergency benefit programs throughout the pandemic

“Prior to my appointment last October, I saw firsthand the Government of Canada’s urgent and vital response in these unprecedented times. Many of you needed the different programs and supports just to join the two tips

“While the government has done well to put in place these important programs to help millions of people and businesses, in doing so quickly, it has naturally created service problems. The Office of the Taxpayers’ Ombudsman has heard These Many of you have complained about the lack of clarity regarding these programs and benefits In our role, we have raised these issues with the CRA to help resolve them as quickly as possible and improve the information that is available to them. applicants, especially on the website; and throughout this difficult time, the CRA has made a number of improvements

“Recently our Office has heard growing frustration and disbelief at the prospect of eventually having to reimburse benefits. We have also heard your concerns about delays in validating benefit eligibility and the lack of clarity on recourse options if you disagree with the decision on your eligibilityThe CRA has indicated that for many recipients, validation of eligibility will not be possible until they file their 2020 income tax return. These and other questions are part of the regular discussions our Office has. with the CRA to improve service for all taxpayers and benefit recipients

“My mandate is to protect your rights to proper service under the Taxpayer Bill of Rights The CRA is committed to providing excellent service, but sometimes it won’t In these situations our office is ” endeavors to inform the CRA when their service has not met your expectations

“We encourage you to try to resolve your service issues with the CRA first, or officially through its service feedback program. However, please know that we are ready to help if you are not. Not Satisfied With The Service You Received In addition, if you are facing financial hardship due to a CRA service issue, our office will contact the CRA promptly to ensure you are treated fairly”

Canada Revenue Agency, employer, grant

Ebene News – CA – Statement by the Taxpayers’ Ombudsman regarding the service provided by the Canada Revenue Agency on programs emergency benefits

Source: https://www.newswire.ca/news-releases/statement-from-the-taxpayers-ombudsperson-regarding-the-service-provided-by-the-canada-revenue-agency-on-the-emergency-benefit-programs-812462295.html